Privacy Policy

1. Introduction

Menuovo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered restaurant menu platform and related services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, restaurant name, and business details when you create an account.
• Menu Data: Menu items, prices, ingredients, allergens, and related content you upload or enter.
• Chat Interactions: Conversations between your customers and the AI chatbot, used to improve service quality.
• Usage Data: Analytics about how the platform is used, including page views, feature usage, and performance metrics.
• Device Information: Browser type, operating system, and device identifiers collected automatically.

3. How We Use Your Information

• To provide, maintain, and improve our AI menu platform
• To process and respond to customer inquiries through the chatbot
• To generate analytics and insights for restaurant owners
• To send service-related communications and updates
• To detect, prevent, and address technical issues or abuse
• To comply with legal obligations

4. Data Storage & Security

Your data is stored securely on Google Cloud Platform with enterprise-grade encryption at rest and in transit. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Third-Party Services

We use the following third-party services to operate our platform:

• Google Cloud Platform: Infrastructure and data hosting
• AI Language Models: To power the conversational chatbot experience
• Analytics Providers: To understand usage patterns and improve the service

These providers are bound by their own privacy policies and data processing agreements.

6. Cookies

We use essential cookies to ensure the proper functioning of our platform. We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@menuovo.com.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Menu data and chat logs are retained according to your subscription plan. You may request deletion of your data at any time.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@menuovo.com